ServiceGuide

Asthecompletemodularsolutionprovider,MobileModularisaone-stop-shopforallyourspaceneeds.Followthesehelpfultipsintheserviceguidetomaintainandtroubleshootyourmodularbuilding.

YourleaseincludesservicecallsbyMobileModularanditsauthorizedsubcontractorsforrepairsresultingfromroutinewearandtearofthebuildingandequipment.

Yourleasedoesnotinclude:chargesforanyserviceperformedbyothervendorsor individuals, janitorial services, HVAC filter replacement and/or coil cleaning, lightbulbreplacementandpestcontrol.

You are responsible for damages caused by theft or vandalism, accidents,negligence,impropermaintenance,failuretoreportwaterleaksinatimelymanner,extremeweather,oractsofGod.

Thesetipsareintendedformoststandardbuildingplansandmaynotapply

tosomecustombuildings.Ifthesetipsdonotresolveyourissue,pleasecontactourServiceDepartment.

What’syourpart?                                             Troubleshooting

Youareresponsiblefor:

•         Completingavisualinspection

oftheequipmenttoconfirmitsconditionat the time of delivery and notifyingMobileModularofanyqualityconcerns.

•         Providingtherequiredlevelof240v,three wires, single-phase electricalserviceandhook-up.
•         Fillingthehotwaterheater(ifapplicable)with water before electricity is turnedon. This will prevent damage to theheatingelement.
•         Water and sewer connections: Make surethe installer cleans and flushes the linesofallforeigndebrisbeforeconnectingtothebuilding.
•         Contacting a qualified plumber for anyplumbing repairs needed due to cloggedurinalsortoiletsbeforeplacingaservicecall.
•         Protecting interior, exterior walls andtrim from damage. Any objects such asnails, screws, pipes, conduit, j-boxes, oranything else larger than a thumb tack,which penetrate wall surfaces may resultinrepairchargesuponreturn.Donotuseanyadhesivestoadhereitemstowalls.
•         Reportinganysignsofwaterleakage

(i.e.stainedceilingtiles,brokenwindows,softareasonfloorbelowwindowsand/ordoors,etc.)inatimelymannertoensureappropriateresolutionoftheissueand

tomitigatefurtherdamagecausedbydelayed repair. Please note, it is notuncommonforleakstooccurfollowingdelivery or relocation of a modularbuilding. A dry surface is required toproperly seal leaks. Lessor will do itsutmost to seal any leaks in a timelymanneronceweatherpermits.

•         ObtainingapprovalfromMobileModularbeforeanymodificationsaremade

tothebuilding.

•         Any charges associated with re-levelingthebuildingorrampsduetothesettlementofthegroundsurface.Pleasenotethat

re-levelingandrelocationofleasedequipment must be performed byMobile Modular unless otherwiseapprovedinwriting.

Generalflooringcare:

•         Keepcarpetscleanandfreeofstains.Hightrafficareaslikeentrancesorhallwaysneedmorecareincludingfrequentvacuuming.
•         Chairfloormatsarerequiredinordertoprotecteithervinylcompositetileorcarpetatdeskareas.
•         Avoid using excessive water/moisturewhen mopping or cleaning the floorasthismaydamagethefloors.
•         Waxfloorsurfacesonceayeartopreventfloortiledamage.
•         Cleaning or replacing HVAC filters atminimumevery3months(monthlyinthestateofTexasandindustyordirtyenvironments)isrequired.
•         HVACcoilsmustbecleanedandflushedby a qualified HVAC technician atminimumannually.
•         Failuretokeepthefilterscleanwillresult in coil freeze ups and othersystemmalfunctions.
•         Anydamagesorservicecalls(includingduct cleaning) resulting from failuretomaintaintheHVACequipmentas

HVACmaintenance:

instructedwillresultinadditionalcharges.

InColdWeather

•         Protecting water lines from freezing bycoveringwithheattapeortubinginsulation.
•         During freezing weather, all plumbinglinesshouldbedrainedandsewerlinesflushed with anti-freeze before turningoffheatordisconnectingpower.
•         Ourpick-upanddeliveryfeesdonotincludetheremovalofcustomstairs,ramps,fences,or similar add-ons, construction debris,landscaping or any other obstructions aroundorunderthebuilding.
•         The building should be cleaned, broomswept,itemsonwallsremoved,andthesiteclearedofobstructionsattimeofpick-up.
•         Allpersonalcontentsshouldberemovedfromthebuilding.MobileModularis

Preparingforreturnofthebuilding:

Clean-Up

notresponsibleforanyitemsthatareleftbehind.

•         Additionalservicechargesmaybeappliedifbuildingisnotfreefromgarbageand/orpersonalbelongings.
•         Thebuildingmustbedisconnectedfromallutilitiesandthewatersystemdrained.
•         Customer is responsible for sign-up,shut-downandthecostofallutilitiesassociatedwithbuildinguse.
•         Customerisresponsibleforremovingalllowvoltagewiring,orlikeadd-onsinstalled by customer and/or theirsubcontractors.
•         If keys provided are not returned withthebuilding,theLesseewillbeassessedare-keyingcharge.
•         Iflocksetsarealteredandnotre-keyedtothe original key provided upon delivery,chargeswillbeassessed.

Utilities

Keys

To assist you in properly caring for yourmodular building and avoiding chargesforunnecessaryservicecalls,pleaseutilizethese troubleshooting guidelines prior tocontactingourServiceDepartment.

Electrical

•         Remember—tooperatethebuildingproperly,itmustbegrounded.
•         Aqualifiedelectricianshouldinstallelectricalserviceconnections.
•         Troubleshooting of the electrical systembyuntrainedpersonnelshouldbelimitedtocheckingthatequipmentispluggedin,the light bulbs are working and that thecircuitbreakersarenottripped.
•         Istheunithookedupto240voltswiththecorrectwiresize?
•         Wastheelectricityhookedupbyaqualifiedelectrician?
•         Isthemainbreakeronatthebreakerpanel?
•         Certaintypesofbreakersappeartobeonbut actually are off. To reset, switch fullyoffandthenbackonagain.
•         Checkallswitches.
•         Tightenbulbswhichmayhaveloosenedduringtravel.Replaceanybulbsthatareburnedout(customerresponsibility).

Ifthelightsdon’twork:

Ifsomelightscomeonandsomedonot:

If bulbs are in good condition and stilldon’twork,pleasecallyourlocalMobileModularbranchforservice.

Ifsomefluorescentlightsareflickering:

•         Lightballastsarecold,flickeringusuallystopsafterafewminutes.
•         Ifbothbulbsareflickeringinalightfixture:

»Changeonebulbatatimebyremovingand installing new bulb. If it does notfix the problem, please call your localMobileModularbranchforservice.

Ifoneofthereceptaclesdoesnothavepower:

•         ChecktheGFIreceptaclesandresetiftripped.
•         Checkcircuitbreakersatpanelbox.
•         If breakers are on and there is stillno power, please call your localMobileModularbranchforservice.
•         Checktomakesuretherearenottoomany cords plugged into the samereceptacle and/or drawing too manyamps from appliances causing anoverloadinthecircuit.
•         Check on/off switch on the heaterandcheckthebreakerintheelectricalpanelbox.

Ifbreakerkeepstripsinoneofthereceptacles:

Hotwaterheater

Ifthehotwaterheaterisnotoperatingoncefilled:

Airconditioning(HVAC)

Please ensure that you’re following allinstructionspertainingtoHVACmaintenancelistedhere.

InstructionsforchangingexteriorHVACfilter:

•         Turnoffpoweratmainpanelbox.
•         Removeservicedoor.
•         Slideoldfilteroutanddisposeofproperly.
•         Slidenewfilterin(arrowup).
•         Replaceservicedoor.
•         Turnonpoweratmainpanelbox.
•         HVACfiltersize                       
•         Make sure the time and day areprogrammedcorrectlyonthethermostat.
•         Makesurethethermostatisin“Auto”mode”.
•         Makesuretheuserhasenteredasuitableprogram. Thermostat operating manualavailableuponrequest.
•         Make sure the set point is correct onthe thermostat and humidity controllerifapplicable.
•         Makesurethethermostatisunobstructedandclearofallheatgeneratingappliances.
•         If“HP”isdisplayedonthethermostat,firstmakesurefiltersandcoilsareclean.Ifso, powertheHVACunitoffatthepanelboxandthenpowerbackon.
•         PleasenotethatwaterdrippingfromtheHVACunit(exterior)isnormal,especiallyinveryhotandhumidconditions.
•         Isthevoltagecorrect(240volts)andhookedupproperly?
•         Arethereanyloosewiresvisible?
•         CheckcircuitbreakersandHVACbreakerlocatedontheservicesidepanel.
•         CheckHVACdisconnectpanellocatednexttotheHVAC.
•         Openceilingdiffusersand/ordampers.
•         Makesuretherearenoobstructionsintheairlouversorgrilles.
•        

BeforerequestinganHVACservicecall:

Ifairconditionerdoesnotoperate:

Ifairconditionerisrunning,butnoairiscomingoutofdiffusers:

Makesurethefilterisclean.